SYI upholds “high quality and efficient, sincere service” service concept, and constantly optimizes the quality of after-sales service. To deepen the service quality and broaden the scope of service in the customer service link, our service upgrade to five commitments, fast, efficient, accurate, thoughtful and thorough, which is the responsibility of customers, but also shows that we will deliver high-quality and efficient services to each customer’s hands.

Our after-sales service 2.0 model includes the Service Platform, where customers can dial the national unified service hotline or enter the Wechat and Public Number for consultation. Our service includes regular classes, cloud disk information learning and new machine operation training content to complete business skills. 

Privacy Agreement

Before using the provided services, please carefully read the following statement.

In order to provide you with more accurate and targeted services, the personal information you provide may be used in the following ways:

The relevant information you provided

The relevant information you provide will be collected based on your voluntary choice of service or provision of information, and this information will be integrated and professionally analyzed and utilized to provide you with better user service. Please provide your personal information in a timely, detailed, and accurate manner during registration, and continuously update your registration information to meet the requirements of timeliness, detail, and accuracy. If any issues arise due to inaccurate registration information, you shall bear the corresponding consequences on your own. Please do not transfer or lend your account or password to others for use. If you discover that your account has been illegally used by others, you should notify immediately. If the account or password is illegally used by others due to hacker behavior or user's negligence in safekeeping, they shall not bear legal responsibility.

Your usage actions

When you use a service, the server will automatically record some information, including URL, IP address, browser type and language used, as well as access date and time.

We will treat this information with a highly responsible attitude and will never disclose or provide it to third parties without your permission, except for the following situations:

(1) Obtain your authorization in advance;

(2) Only by disclosing your personal information can you provide the products and services you request;

(3) According to relevant laws and regulations;

(4) According to the requirements of relevant government authorities;

(5) To safeguard the legitimate rights and interests of.

(6) It may cooperate with a third party to provide relevant network services to users. In this case, if the third party agrees to assume the same responsibility for protecting user privacy as the third party, they may provide the user's registration information, etc. to the third party.

(7) We need to provide information to the companies that provide products or services on our behalf (unless we request and obtain your consent separately, these companies are not authorized to use it)

Revision of Privacy Policy

There may be modifications to the privacy policy to facilitate the provision of higher quality and reliable services.

Issues and suggestions

If you have any other questions or suggestions, please let us know. Committed to protecting your privacy, we are dedicated to providing you with high-quality services.

Sales, Service, and Technical Support Terms and Conditions

1. Definition

The "Seller" refers to Hong Kong Chengyue Trading Co., Ltd.

The "buyer" refers to the party listed in the seller's quotation or invoice who purchases products and/or services from the seller.

The "Sales Contract" refers to the contract whereby the seller sells products and/or services to the buyer, and these terms and conditions form an integral part of the sales contract.

2. Contract Establishment

The sales contract is established after the buyer accepts the seller's quotation. The buyer guarantees to purchase only for their own internal use and not for resale purposes.

3. Order, Price, and Payment

The prices, payment terms, and configurations of products and/or services are clearly stipulated in writing in the sales contract.

Unless the seller has explicitly agreed to the credit terms, the price of the product or service shall be paid in full before the actual delivery of the product or service. If the buyer fails to pay any due price according to the agreed payment terms, a penalty of 0.3% of the overdue payment amount shall be paid by the buyer for each day of delay. The above-mentioned penalty and overdue payment amount shall be paid by the buyer together after the seller urges payment. Before any outstanding payment is made, the seller has the right to suspend the delivery of products and/or services, and the seller reserves the right to demand immediate payment from the buyer for the delivered products and/or services.

Unless otherwise agreed in writing between the buyer and the seller, the buyer shall make payments to the seller in the chronological order of the transactions, and the seller has the right to offset any amounts received from the buyer against any amounts due from the buyer (including outstanding receivables).

4. Ownership and Risk

The ownership and risk of the product pass to the buyer upon delivery to the buyer or its designated consignee.

5. Delivery

The seller shall deliver the products to the designated consignee ("designated consignee") at the designated delivery location ("delivery location") in accordance with the provisions of the sales contract. If the seller fails to deliver the product on time, unless otherwise agreed by both parties, the buyer may charge the seller three thousandths of the contract amount for each day of delay.

The product shall be deemed to have been delivered to the buyer upon delivery to the designated delivery location and receipt by the buyer (signed by the designated consignee, or in the event that the designated consignee is unable to sign, the seller may agree that the buyer shall sign with the company seal or other legally authorized seal).

6. General Assurance

Unless otherwise specified, the seller guarantees to the buyer that within one year from the invoice date, the products (excluding third-party products and software) will be free from defects in materials and workmanship that affect normal use (the "Regular Warranty"). During this period, if the seller's branded products fail to meet this regular warranty, the seller will be responsible for repairing or replacing those products returned from the buyer to the seller's factory.

This conventional warranty does not apply to damages, malfunctions, defects, or malfunctions caused by external factors. This external cause includes accidents, abuse, misuse, power supply issues, failure to use and/or store and/or install products according to product instructions, failure to perform necessary preventive maintenance, normal wear and tear, natural disasters, fires, floods, wars, violent acts, or any similar incidents; Problems caused by debugging, repairing, or supporting the product by personnel other than the seller or authorized by the seller, as well as using parts not supplied by the seller.

7. Service and Technical Support

If the buyer purchases additional service items provided by the seller, the seller will provide the services in accordance with the specific terms and conditions of the additional service contract between the seller and the buyer, in addition to the conventional guarantees mentioned above. The seller is obligated to provide services or technical support under the product or service contract after receiving full payment. The specific service and technical support terms and conditions can be consulted on the seller's internet website or obtained from the seller

8. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of China. Disputes related to these terms and conditions shall be resolved through friendly consultation between both parties as much as possible. If the negotiation fails to resolve the dispute, either party may submit it to the people's court with jurisdiction in the seller's location for resolution through litigation.

9. General Provisions

Unless otherwise agreed in writing by both parties, modifications or changes to the sales contract must be proposed in writing and confirmed by signing and/or affixing a legal authorization seal before they can take effect.

Refund Policy

1.  Overview of Refund Policy

Adopting a clear refund policy aimed at protecting consumer rights and providing high-quality customer service.

This refund strategy is applicable to products sold and services provided by Hong Kong Chengyue Trading Co., Ltd. through legitimate channels, and specifies the refund conditions and procedures in detail.

2.  Refund conditions

a. Purchase Route

Only products and services purchased through official websites or authorized channels are eligible for a refund policy.

b. Application time

The refund application must be submitted within the specified time after purchase, and the specific requirements of the product or service shall prevail.

c. Product requirements

Some products or services require specific conditions to be met in order to be refunded, such as unused, inactive, or unchanged settings.

d. Authorization issues

The purchased product or service requires users to provide correct account information to allow refund processing.

e. Service Termination

If the product or service is terminated due to the seller's company's reasons, the user has the right to apply for a full refund.

3.  Apply for a refund

a. Refund process

- The user provides a product order to be refunded and fills out a refund application form.

b. Refund Review

The company will review each refund application to verify whether the information and refund conditions provided by the user comply with policy regulations.

c. Refund method

The refund will be refunded according to the payment method used by the user at the time of purchase. If the original payment method is not feasible, the seller will provide an alternative refund method.

d. Refund time

In general, refunds will be completed within a certain period of time after approval, depending on the requested refund product and service.

4.  Refund Exception

a. Misuse of refunds

If it is found that the user has abused the refund policy (including but not limited to frequent refunds, malicious requests for refunds, etc.), the seller has the right to suspend or terminate the refund service.

b. Third party liability

If the refund cannot be completed due to third-party reasons, such as delayed bank processing, the seller will assist the user in solving the problem, but will not be responsible.

5.  Other statements

This refund policy only applies to the products and services officially sold and provided by Hong Kong Chengyue Trading Co., Ltd.

Hong Kong Chengyue Trading Co., Ltd. reserves the right to modify the refund policy at any time and will notify users through the official website or other appropriate channels.

Please note: The above refund policy is for reference only, please refer to the latest policy published by Hong Kong Chengyue Trading Co., Ltd. If you have any questions or need further information, please contact official customer service.